UAE Banks Federation adopts Customer Charter

The UAE Banks Federation has adopted a set of clear guidelines to provide bank customers in the UAE with the standards of service they can expect from their banks. The Customer Charter also contains details of the responsibilities that customers are expected to abide by to ensure that banks are able to provide them with secure and appropriate products and services.
The Charter is the result of the work done by a UAE Banks Federation specialised committees over the past year. The commitment of the Federation to adopt a set of voluntary guidelines relating to customer rights and responsibilities was announced when it issued the UAE Banks Federation Code of Conduct in September 2013. While the Code of Conduct seeks to maintain and further raise the professional standards of banking practice and to promote greater trust in the UAE banking industry, the Customer Charter reflects standards of service that banks aim to offer customers, while setting out responsibilities of customers to enable their banks to serve them effectively. Taken together, these two documents underpin the standards that the UAE banking industry as a whole strives to attain.

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